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BBPSD Customer Service Sample Questions:

1. When you are using a phone to give a customer a serial number you should:

A) Speak slower than normal.
B) Speak in your normal voice.
C) Be enthusiastic.
D) Be unenthusiastic.

2. When you are using a phone to give a customer a serial number you should:

A) Speak slower than normal.
B) Speak in your normal voice.
C) Be enthusiastic.
D) Be unenthusiastic.

3. Which of the following are NOT SMART objectives:

A) Specific.
B) Achievable.
C) Time bound.
D) Robust.

4. When dealing with Internal customers you must:

A) Make sure you have dealt with external customers first.
B) Apply the same level of service as external customers receive.
C) Ensure that you obtain payment details.
D) Check they have authority to purchase.

5. Continuous improvement, by definition, means that a business is always looking for:

A) Ways in which the business can save money.
B) Better employees and more customers.
C) Continually getting better customers into the shop.
D) Small things that can improve the overall customer experience.

Solutions: