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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You are unable to connect Avaya Contact Center Control Manager (ACCCM) to the Call Management System (CMS). Which ACCCM Windows service needs to be running?

A) Nav360 Import Service
B) ProvisioningServer
C) Synchronization Server
D) Schedule Server

2. You are configuring an Avaya Contact Center Control Manager (ACCCM) solution for a customer. One of the first components to be provisioned is the Location. In general, which three elements are configured to a Location? (Choose three.)

A) ACCCM Dial plans
B) Products
C) OrganizationHierarchy teams
D) Administrators
E) Organization Hierarchy sites

3. Which two databases are created by default for the Avaya Contact Center Control Manager (ACCCM)?

A) ACCCM Sync
B) ACCCM
C) ACCCM Importer
D) ACCCM AVP
E) ACCCM one-X

4. The Avaya Contact Center Control Manager (ACCCM) Web UI is responsible for the ACCCM Admin Web interface. There are multiple functional buttons and action bars available on each tab. The exhibit depicts the Users tab. What is the section outlined in red in the illustration?

A) Organization Chart action bar
B) User/agent action bar
C) Quick Search
D) Main details area

5. A customer deployed Avaya Contact Center Control Manager (ACCCM) with a communication Manager (CM) solution. The administration is building user profiles to be shared between the ACCCM database and the CM server. What is the first step that will be performed in the integration flow from ACCCM to the CM?

A) SSH connection
B) Login to CM.
C) Add profile in CM.
D) XML request is sent from the web to ACCCM Provisioning

Solutions: