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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?

A) Agent idle timeout
B) Queue wait threshold
C) Callback retry interval and queue backlog
D) SIP registration expiration timer

2. A deployment engineer must ensure that Webex Calling traffic receives priority treatment across the enterprise WAN. Which QoS approach is recommended?

A) DSCP EF for voice media
B) Best-effort forwarding
C) Random Early Detection only
D) NAT prioritization

3. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A) 30 requests per second
B) 1800 requests per minute
C) 1000 requests per minute
D) 300 requests per second
E) 300 requests per minute

4. Drag and Drop Question
A user has the agent role and needs a desktop experience that meets these requirements:
- stops receiving inbound engagements without affecting KPIs
- can transfer calls to frequent destinations
- can categorize the call intent
Drag and drop the actions that must be performed from the left onto the right to configure WxCC to accomplish this goal. Actions can be placed in any order. Not all options are used.

5. Refer to the exhibit. An engineer is developing a web chat workflow for the marketing department.
After the standard Live Chat workflow template is deployed, chats are failing. The chat widget on the website is visible. When a new chat is started, the message "Sorry, unable to process your request right now. Please try again later" is received. The engineer debugs the workflow and receives the response in the exhibit from the resolve node. Which action resolves the issue?

A) Set the Workflow Custom Variable liveChatDomain to a valid value.
B) Set the Resolve Node Media Type to Chat and Media Channel to Live Chat.
C) Set the Workflow Custom Variable chatDomain to a valid value.
D) Set the Resolve Node Media Type to Live Chat and Media Channel to In-App Messaging.

Solutions: