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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. How do value chain activities support an organization's purpose?

A) By translating the organization's purpose into activities that create value
B) By documenting all the regulatory requirements
C) By defining the organization's governance and compliance framework
D) By prescribing specific tools and technologies for service management

2. Which statement regarding a partnership relationship is TRUE?

A) It focuses mainly on operational efficiency and uses standardized contracts
B) It involves bespoke services with a focus on innovation and growth
C) It provides commercial off-the-shelf services for a wide range of consumers
D) It focuses on operational and tactical level not on strategic level

3. Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?

A) Relationship management
B) Release management
C) Supplier management
D) Service management

4. What is the PRIMARY purpose of the 'acquire' activity?

A) Resolve incidents and fulfil recovery procedures
B) Create functional prototypes for testing
C) Secure and allocate necessary resources efficiently
D) Provide services and manage user onboarding

5. What is a digital service?

A) A service that fully or largely relies on digital products.
B) A catalogue of services for consumers
C) The transfer of goods from provider to consumer
D) A combination of technology resources designed for consumers

Solutions: