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Salesforce Certified Business Analyst Sample Questions:

1. Which Information should the BA gather during the initial discovery meeting?

A) Limitations of the current support process
B) A Contact information for key stakeholders
C) Employee review cycle for the support team

2. Which step should a business analyst take to establish a connection with stakeholders during discovery sessions for a new Experience Cloud site?

A) Share insights empathetically based on prior work that has solved similar problems.
B) Ensure the workshop schedule considers time zones and language differences.
C) Highlight their related Salesforce certifications to showcase expertise.

3. Support managers at Cloud Kicks have received urgent feedback from staff that record pages are slow to respond and users and growing frustrated. The business analyst (BA) has been asked to evaluate to determine which pages are being accessed most frequently and which pages are the slowest to load.
What is the first step the BA should take to help resolve the issue?

A) Create a test plan for each web browser.
B) Confirm steps to reproduce the issue.
C) Update page layouts in production.

4. A business analyst (BA) Is coordinating a User Acceptance Testing (UAT) session focused on Service Cloud enhancements.
Which resource Is critical for the BA to include in UAT?

A) Quality assurance testers
B) Support agents
C) System developers

5. Universal Containers in rolling out Sales Cloud for the contract renewals team. The team has expressed resistance to learning another platform and changing their processes. The business analyst (BA) shows them a video case study of a contract renewals team at another company that successfully adopted Sales Cloud, which shortened it's time to close and increased its close rate by 30%.
Which influencing style is the BA using?

A) Accommodating
B) inspiring
C) Collaborative

Solutions: