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SAP Certified Application Associate - SAP Service Cloud 2011 : C-C4H510-04
Exam Code: C-C4H510-04
Exam Name: SAP Certified Application Associate - SAP Service Cloud 2011
Updated: Sep 10, 2026
Q & A: 112 Questions and Answers
C-C4H510-04 Free Demo download
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C-C4H510-04 Exam Certification Details:
| Languages: | English |
| Level: | Associate |
| Cut Score: | 63% |
| Sample Questions: | SAP C-C4H510-04 Exam Sample Question |
| Exam: | 80 questions |
| Duration: | 180 mins |
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SAP C-C4H510-04 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Objects | >12% | - Warranty Management - Installed Base and usage in service tickets - Registered Products and usage in service tickets |
| Topic 2: Contracts and Case Management | <8% | - Case management processes - Service contract setup |
| Topic 3: Service Elements and Notification | 8%-12% | - Workflow setup - Conditions and actions configuration |
| Topic 4: Basic Setup Settings | 8%-12% | - Implementation basics - Fine-tuning configuration |
| Topic 5: Personalization and Extensibility | <8% | - UI personalization - Extensibility options |
| Topic 6: Service Business Process | 8%-12% | - Time recording and fulfillment - Service levels and categories - Service ticket lifecycle - Work distribution rules |
| Topic 7: Communication Channel and Knowledge Base | 8%-12% | - Supported communication channels - Knowledge base setup and usage |
| Topic 8: Maintenance Plan | <8% | - Scheduling and execution - Maintenance plan configuration |
| Topic 9: Data Management | 8%-12% | - Mass data maintenance - Master data handling - Data migration templates |
| Topic 10: Reporting | <8% | - Standard reports and dashboards - Integration with Microsoft Excel |
| Topic 11: User Management | 8%-12% | - Data restrictions and access control - Notification process configuration - Business roles and user setup |
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