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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to run?

A) SOLMAN_WORKCENTER
B) SMSY
C) SMSY_SETUP
D) MSY_SETUP

2. What is SAP PartnerEdge?

A) A tool integrated in SAP Solution Manager.
B) A product oriented on business processes of small and midsize companies.
C) A program for SAP Channel partners focused on small and midsize companies.
D) A platform to implement, support, operate and monitor your enterprise solutions.

3. A message processor decides to send a message to SAP.
What action should be taken from the Solution Manager Service desk?

A) Increase the priority of the message tospeed up response time from SAP
B) Select Get information for SAP and then select theText Ids to be forwarded to SAP
C) Set the message status to In Process
D) Set the message status to Update Message with SAP

4. What can be considered a corrective action for a critical issue?

A) A workaround has been provided to the customer.
B) The assessment of the situation has been completed.
C) The incident was acknowledged by its processor.
D) The customer was contacted within the Service Level Agreement (SLA).

5. Which of the following options is included only in SAP Enterprise Support?

A) Technical Quality Check
B) Message solving
C) Dedicated contact point for the partner
D) 24*7 support for Very High messages

Solutions: